FAQ

FAQ

When can I expect delivery in a long distance move?

Delivery times vary but a general rule of thumb is that deliveries to the West coast take between 5 and 10 days, deliveries to the Midwest 1 week, and to Florida between 2 and 7 days. We give all our long distance customers approximate delivery dates based on the unique circumstances of each move. We will also try to accommodate requests for specific delivery dates.

Can I change my moving date?

Yes. We will work with your schedule. You can postpone or reschedule your move. If you need to reschedule, please let us know as soon as possible so that we can find a new day that works for you.

What size are moving boxes?

Please see our packing guide in Moving Tips and Supplies.

Is one type of packing tape better than another?

Use gummed or clear packing tape. No duct tape or paper tape—they don’t stay stuck. Check out our Moving Tips for more packing info.

Does UMEX require a deposit?

No deposit is required unless otherwise noted.

When do I pay for my move?

We require payment before the movers unload the truck.

Can I trust UMEX with cash?

Yes, if you prefer to pay with cash, we will give you a full receipt.

What forms of payment do you accept?

Cash and credit cards—Visa, MasterCard, American Express, and Diners Club.

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UMEX MOVING AND STORAGE